Lumopath · CX Ops Excellence

Activity tied to outcomes, at every level of your team.

Pick the metric that matters. We map the inputs that drive it, then alert your ICs, track your teams, and show leadership the org-wide trend.

See it on your metrics

North Star Metric

Net Revenue Retention

IC

For ICs

Prioritize

next-best-actions

M

For Managers

Lead

performance management

E

For Executives

Monitor

org-wide trend

The result: activity tied to outcomes, at every level.

The problem

The metric that matters never makes it onto the board.

Most teams measure activity separate from revenue outcomes. So effort and outcomes never connect.

Activity dashboard this week

1,284

Tasks completed

312

Calls logged

5,901

Emails sent

96

QBRs booked

→ revenue?

How it works

Choose a North Star. We do the rest.

1

Step 1

Choose your North Star Metric

Pick the outcome that matters most to your business: say, Net Revenue Retention.

2

Step 2

We auto-map the inputs that drive it

Lumopath maps the input metrics that move your North Star from a library of 40+ KPIs, each with its domain and why it matters. Change the metric above and the inputs change with it.

Inputs driving

3

Step 3

Or bring your own

Don't see your metric? Describe an input the way you'd explain it to a new hire, in plain English, and CX Ops Excellence starts tracking and alerting on it. No formulas, no setup.

Customer Engagement Now tracking

What each level gets

One metric. Three views. Zero reporting overhead.

For ICs

Prioritize

An automatically prioritized view of customers and next-best-actions, grounded in their own work and the company North Star. The IC gets pinged the moment they drift off pace. No dashboard-checking required..

CX Ops Excellence now

You're falling behind on Coverage of expansion-eligible accounts.

62%goal 80%

3 accounts need a touch this week to get back on pace.

For Managers

Lead

See exactly what's driving each rep's performance, and where the team is behind. Coaching is specific and evidence-based, with the IC-level breakdown right in front of you.

Team coverage · expansion-eligible accounts

76% team average goal 80%

Priya is 18 pts below pace. 3 expansion-eligible accounts have had no touch in 30 days. Worth a coaching conversation this week..

IC-level breakdown · coverage rate

Dana Reyes88%

Marcus Lin81%

Tom Becker74%

Priya Shah62%

For Executives

Monitor

Org-wide movement over time, so leadership sees strategic shifts and can intervene when needed, without adding reporting overhead to managers and teams.

Net Revenue Retention · last 6 months

114% ▲ 6 pts North Star · org-wide

Started tracking:
expansion coverage

JanFebMarAprMayJun

The result: activity tied to outcomes, at every level of the team.

Why it's different

Trackable from day one, and backward.

No data hygiene required. Just the metric.

You don't need clean CRM data or months of setup. Define the metric: pick it or describe it. It’s populated immediately, with full history, so you see the trend from before you started tracking. This removes the single biggest reason the metric that matters never gets measured.

✓Metric defined Coverage of expansion-eligible accounts Instantly populated

18 months agoyou start here →today

“

Lumopath is CS Operations’ secret sauce — it lets me see what’s working so we can better serve our customers.

Shona Fenner

Director of CX Operations · PetDesk

Get started

See your North Star tracked, instantly, and retroactively.

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